We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@tools2udirectsw.co.uk. Please note that returns will need to be sent to the following address: Tools 2U Direct SW LTD, Unit 17 Bell Park, Bell Close, Plympton, PL7 4TA
If you have an account with us you can also start a return here - My Account
If your return is accepted, we’ll send you return shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will have to arrange the return of the goods yourself at your own cost. We will only provide a prepaid label if the item is faulty.
You can always contact us for any return question at sales@tools2udirectsw.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@tools2udirectsw.co.uk.
Items sent direct from Sealey
Any items sent direct from sealey being returned will incur a 20% restocking fee from Sealey. This will be deducted from your refund plus any other additional fees they charge. If a item is sent direct from Sealey it will say this on the item description.
Cancellation Policy
1. Cancellation Rights
Customers have the right to cancel their product orders within 14 days from the date of purchase.
2. Cancellation Procedure
To cancel an order, customers can contact us by email at help@tools2udirectsw.co.uk or by phone at 0333 050 1875. Please provide your name, order number, and details of the product to be cancelled.
3. Return and Refund
Upon cancellation, customers may be required to return the product in its original condition and packaging. Please note that if the cancelled product is a Sealey item, a 20% restocking fee will be deducted from the refund, as imposed by Sealey.
4. Non-Refundable Products
Some products may be non-refundable, and this will be clearly stated at the time of purchase.
5. Changes to Cancellation Policy
We reserve the right to modify or update this Policy at any time without prior notice. Customers are encouraged to review this Policy periodically.
6.Contact Information
For any questions or concerns regarding this cancellation policy, please contact us at Phone: 0333 050 1875 Email: help@tools2udirectsw.co.uk
