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Shipping & Returns

Shipping

Dispatch Time 

  • Orders placed before 14:00 are dispatched the same working day and orders placed after 14:00 are dispatched the next working day.
  • Orders placed over the weekend are dispatched on the following Monday.
  • If there is any delay in the dispatch of your items we will contact you by email or phone.

 
Free UK Delivery:

  • We offer free delivery on all orders to the UK Mainland other areas may incur a charge.
  • Extra charges may apply for delivery zones C & D please contact us before you order.
  • Items will be sent using a 2 - 4 day delivery service.


UK Delivery Charges:

  • All parcels under 2kg are shipped free of charge to all regions of the UK via Royal Mail or Hermes
  • All parcels weighing between 2kg & 30kg are shipped free to most of the UK via a 2-5 day delivery service. Extra charges may apply for delivery zones C & D please contact us before you order.
  • Express delivery to UK zones A & B will cost £5.00 and will be sent with UK Mail next day and will take between 24 – 48 hours from dispatch.
  • Express Delivery to UK zone C will cost £9.50 and will be sent UK Mail Express and will take between 48 – 72 hours from dispatch.
  • Express delivery to UK Zone D will cost £15.00 and will be sent UK Mail Express and will take between 48 – 72 hours from dispatch.

 
UK Delivery Zones:

  • Zone A  - All postcodes in England & Wales
  • Zone B  - AB1 – AB16, AB21 – AB25, AB30, AB39, DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, PA1 – PA19, PH1–PH3, TD .
  • Zone C -  AB31 – 38, AB40 – 56, IV1– IV28, IV30 – IV32, IV36, IV40, IV52 – IV54, IV63, KW1 – KW14, PA21–PA38, PH4 – PH41, PH49 – PH50, BT (Northern Ireland)
  • Zone D -  HS, IV41 – IV49, IV51, IV55 – IV56, KA27 – KA28, KW15 –KW17, PA20, PA41 – PA49, PA60 – PA78, PH42 – PH44, ZE, IM, GY, JE.

EU Postage:

  • Postage prices are set up for EU countries and can be found on the shopping cart pages using the postage calculator. 
  • Items will be sent with Royal Mail or DHL


Worldwide Postage:

  • Please contact us for postage prices
  • Item will be sent with Royal Mail or DHL

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 7 days of giving your package to the return shipper, however, in some cases you will received a refund within 4 weeks. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.